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We make it easy to get all the information you need about your account.

We have lots of resources to help you get what you need. For really fast service, be sure to chat with Albert, our 24/7 virtual agent. You can select one of the popular topics, or type your own question for a speedy response.

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Educational resources:

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Watch how-to videos
Read our general FAQs
Read our adjustable rate indices FAQ
Read our blog

Managing your home loan with BorrowerWeb

Manage your home loan with 24/7 online access to BorrowerWeb from SLS. Our borrower website gives you the flexibility and control to closely manage your mortgage loan throughout the lifecycle of your loan. Make a payment, setup ACH or electronic payments, view account activity, billing statements, prior transactions, and more.

Already familiar with BorrowerWeb? Create or login to your online account.

Click here to view in Spanish

Have a question?

Whatever you’re looking for – help with understanding billing statements, finding a form or locating tax information – our secure online platform is designed to make your experience with us simple and efficient.

Frequently Asked Questions

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For California Consumers: Please be advised that when you log into the website, we will be collecting your personal information. Click here to view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used.

For residents of New York City: Please be advised that language access services may be available to you by contacting our Customer Care number. While SLS is unable to provide a translation of documents in languages other than English commonly-used debt terms translation and description can be found in multiple languages on the NYC Consumer Affairs Department’s website, www.NYC.gov/dca.

Specialized Loan Servicing LLC: NMLS ID 2168
Affiliated Entities:
CMC Funding, Inc: NMLS ID 41998
For licensing information, go to: www.nmlsconsumeraccess.org

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