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  • Specialized Loan Servicing LLC
    P.O. Box 636005
    Littleton, CO 80163-6005
    Attention: Customer Care Support
    Please include your name and loan number on all requests.

  • ​General requests should be sent to:
    Specialized Loan Servicing LLC
    Attention: Customer Care Support

  • You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

  • ​Please call our Tax Department at 1-866-801-1373.

  • ​Please call our Insurance Department at 1-800-441-4145 or visit www.MyCoverageInfo.com/SLS.

  • ​To request a payoff statement for your loan, fax to:
    Specialized Loan Servicing LLC
    Attention: Payoff Department

    Please include your name and loan number on all requests.

  • ​These must be submitted in writing to:

    Specialized Loan Servicing LLC
    P.O. Box 630147
    Littleton, CO 80163-0147

    The following disclosure notice only applies to the residential mortgage loans on real estate located in Texas:

    A complaint form and instructions may be downloaded and printed from the department's website or obtained from the department upon request by mail at the address above, by telephone listed above, or by email at smlinfo@sml.texas.gov.

    Please note, RESPA (12U.S.C. Section 2605) provides you certain consumer rights. If you send a notice of error or request for information (including a qualified written request) to your loan servicer regarding the servicing of your loan, your servicer must provide you with a written acknowledgement within 5 days (excluding legal public holidays, Saturdays and Sundays) of receipt of your request. Not later than 30 days (excluding legal public holidays, Saturdays and Sundays) after receiving your request, your servicer must make any appropriate corrections to your account, and must provide you with a written clarification regarding any dispute. After receipt of a notice of error, your servicer may not, for 60 days, furnish adverse information to any consumer reporting agency regarding any payment that is the subject of the notice of error. However, this does not prevent the servicer from initiating foreclosure if proper grounds exist under the mortgage documents.

    The notice of error or request for information must be written correspondence (other than notice on a payment coupon or other payment medium supplied by the servicer) that includes, or otherwise enables the servicer to identify, the name and account of the borrower, and includes a statement of the reasons the borrower believes the account is in error, if applicable, or that provides sufficient detail to the servicer regarding the information being sought by the borrower. Please note, a notice of error or request for information is not considered timely if the written correspondence is delivered to the servicer more than 1 year after either the date of transfer of servicing or the date the mortgage servicing account was discharged (either paid in full, or discharged through foreclosure or deed in lieu of foreclosure or short sale without full satisfaction of the underlying contractual​ obligation).

  • Regular payments:
    Specialized Loan Servicing LLC
    P.O. Box 60535
    City of Industry, CA 91716-0535


    Overnight payments/payoffs:
    Specialized Loan Servicing LLC
    6200 S. Quebec St., Suite 300
    Greenwood Village, CO 80111
    Attn: Cashiering Department

  • All property insurance policies should include our mortgagee clause:

    Specialized Loan Servicing LLC
    Its Successors and/or Assigns ATIMA
    PO Box 4500
    Springfield, OH 45501

    Insurance documents may be mailed to the above address or uploaded at www.MyCoverageInfo.com/SLS.


    If you need to contact us regarding an insurance loss claim:
    A website is available where you can upload all of the required documents and track the progress of your claim online by accessing or creating your account 24/7:

    Insurance Loss Claim website


    Alternatively, you will continue to have the ability to communicate with us about your insurance loss claim by sending your check(s) and required documents to us via regular mail or overnight mail or by fax using the information below:


    Specialized Loan Servicing LLC
    Attention: Loss Draft Department 500
    P.O. Box 6501
    Springfield, OH 45501

    Attention: Loss Draft Department

  • If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you're not sure if the impact in your area has been declared as a natural disaster, visit the Federal Emergency Management Agency's (FEMA) web site for more information.


    To inquire about a disaster forbearance, contact Customer Service at 1-800-315-4757.

  • ​Call our Customer Care Center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT, for friendly, helpful assistance from our trained representatives.

We accept calls from relay services and provide translation services for individuals who indicate a language preference other than English. Se habla español.

Please note, although your call or request may be general in nature, we are required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.