Updated 5/11/2022

You are our #1 Priority.
 

Our Commitment to You:

At SLS, the health and safety of our customers, employees and communities are first and foremost in our thoughts. We also understand that the economic disruption caused by COVID-19 may impact you financially. 

One of your financial challenges may include your ability to make your mortgage payment. We are here to help. We want to make sure that you understand available assistance options, how to apply and how the assistance will impact you going forward. 

Read more about how we are keeping our team safe at SLS, part of the Computershare Group. 
 

Who should apply for assistance?

If you can, it is best to continue to make your scheduled mortgage payments.

If you have been impacted by COVID-19 directly or indirectly because of illness, loss of income or employment and believe you will have difficulty making your payment, you may qualify for the assistance plan. 
 

How to Apply

You may have several options available to you to make your payments more manageable. To obtain additional information you can: 

  1. Call our Customer Care Team at 1-800-315-4757. 
  2. Log into your SLS account to download, complete, and upload a Request for Mortgage Assistance (RMA) form. 

Beware of Scams

There are an increasing number of scammers trying to take advantage of the COVID-19 pandemic. If anyone contacts you about falsely promising you mortgage relief or foreclosure assistance, the best defense is to say NO. Please be aware of anyone contacting you through fraudulent emails, text messages or phone calls.

If you need mortgage relief, please contact us first.    

Contact Us
Log into your SLS account to send us a secure message. Don't have an online account? Create one now to access your loan details, make payments, and get the answers you need. You can also reach us at 1-800-315-4757.




 ‭(Hidden)‬ Q&A

​Yes. The forbearance plan is available to all affected homeowners, including those who were delinquent prior to the pandemic. Your delinquency may, however, impact the options that may be available to you at the end of your forbearance plan. 

​Yes. If you opt for the forbearance plan, any other plan you're on will be cancelled. You may reapply at the end of your forbearance, but we cannot guarantee you'll be approved. 

​If you or a co-borrower on the loan is currently a Debtor in an active bankruptcy case, we may need to obtain Bankruptcy Court approval of your forbearance plan.   

​We will automatically cancel your AutoPay. If you see that your AutoPay is not cancelled, however, you should take steps to cancel it. 

Note: If you use online bill pay through your bank, please be sure to cancel or suspend payments to SLS while on the forbearance plan.

Yes. We are legally required to send you a billing statement showing the amount due every billing period. While the statement will still show the contractual amount due, your forbearance plan will be referenced.

Yes. You can cancel your forbearance plan at any time. Just remember that when the forbearance plan ends, all payments missed during the forbearance plan will be due.

​If your financial situation changes during your forbearance, please contact us immediately to reassess your circumstances and discuss alternatives.

​The forbearance plan may be a great option if you need temporary relief from your mortgage payments due to the pandemic; however, we encourage you to speak with your financial advisor or attorney before making this decision.

​If your account is escrowed for taxes or insurance, we will continue to make those payments even if there are insufficient funds in your escrow account. 

At the end of the forbearance period and you enter into a loan modification, the escrow shortage will be spread over 60 months to minimize impact to the modified payment. 

​During the forbearance period, you are not required to make any payments. 

If at the end of the forbearance period, you enter into a loan modification, any shortage in your escrow account will be spread over 60 months. Spreading the shortage over 60 months helps minimize the impact to the modified payment. However, during forbearance, if you would like to pay an amount specifically towards your escrow account, you may do so online or by mail. Please indicate that the funds are to be used towards your escrow account.