If you've been affected by a recently declared disaster, we are here to help. For questions about insurance, contact our insurance department at 1-800-441-4145. 


We understand what our customers experience when a natural disaster strikes. When major​ disasters hit, they may impact your ability to keep up with your mortgage payments.

You may be eligible for relief to help you get through this challenging time. If you reside in an area impacted by a federally-declared disaster that has been authorized for Individual Assistance, relief is often available.

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You are our number one priority

​Whether you are a new customer, need help making a paymen​t or simply have a question, we are here for you.​​​​

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    Postpone payments with disaster forbearance

    If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. During disaster forbearance, payments due are temporarily postponed; however, interest still accrues.

    To inquire about a disaster forbearance please contact Customer Service at 1-800-315-4757.

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    Disaster information resources

    Not sure if the impact to your area has been federally declared as a natural disaster? Visit the Federal Emergency Management Agency's (FEMA) website. Please note: Although the FEMA web site lists numerous Federal disaster declarations annually, only those specifically designated for “Individual Assistance” are eligible for relief. Check back regularly for updates.

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    Longer term options

    If you still need reduced or postponed payments after your disaster related forbearance period ends, additional options may be available to you including:

    An additional forbearance period Income-driven repayment plans Deferment loan modification

​​FEMA Emergency Assistance

​Below you will find information about t​he following disasters:​

  • ​Find the nearest disaster recovery center​.

  • Government Assistance:

    Homeowners who are located in one of the counties under the FEMA disaster declaration, who do not have flood coverage and are not in a required flood zone, may apply to FEMA for assistance at the website.

    Homeowners located outside of the declared area who are seeking financial assistance for home repairs may contact FEMA at the contact number referenced below.

    FEMA: 1-800-621-3362

    Filing an Insurance Claim: ​
    Homeowners located in the impacted area who have flood insurance are urged to contact their insurance agent or carrier to begin the claim process and/or follow their insurance carrier's initial claim procedures.​

  • ​Homeowners who are located in one of the counties under the FEMA disaster declaration who do not have flood coverage and are not in a required flood zone,  may apply to FEMA for assistance at the website located below:

    https://www.disasterassistance.gov/

    Homeowners located outside of the declared area seeking financial assistance for home repairs may contact FEMA at the contact number FEMA: 1-800-621-3362

  • ​Homeowners located in the impacted area who have flood insurance are urged to contact their insurance agent or carrier to begin the claim process and/or follow their insurance carrier’s initial claim procedures.​

Disaster Information and Assistance

Specialized Loan Servicing LLC (“SLS”) is dedicated to providing you with personalized service and access to tools for successful repayment of your mortgage loan. We understand that when major disasters hit, they may impact your ability to keep up with your mortgage payments. You should know that you may be eligible for relief to help you get through this challenging time.

Avoiding fraud when you suffer a disaster

In this video, we’ll to provide you with some tried and tested information on how to avoid fraud when you suffer a disaster.

Need assistance?

If you have any questions about disaster relief or other repayment options available, we're ready to help. Contact Customer Service at 1-800-315-4757.

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