Contact Us

Investors

If you are a client or wish to discuss becoming a client, please contact us at 1-720-241-7200, 8:00 a.m. until 5:00 p.m. MT, Monday through Friday.

Customers

To reach us by phone:
Call our Customer Care Center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT, with 24-hour automated service options.

SLS accepts calls from relay services on behalf of hearing impaired borrowers.

For questions related to Real Estate Taxes, please call our Tax Department at 1-866-801-1373.

For questions related to Property Insurance, please call our Insurance Department at 1-800-441-4145.

To reach us by fax:
You may fax your general request to:
Specialized Loan Servicing LLC
1-720-241-7218
Attention: Customer Care Support

To request a payoff statement for your loan, fax your request to:
Specialized Loan Servicing LLC
1-720-241-7537
Attention: Payoff Department

Please include your name and loan number on all requests.

Notices of Error and Requests for Information
(Including Qualified Written Requests)
Must be submitted in writing to:
Specialized Loan Servicing LLC
P.O. Box 630147
Littleton, CO 80163-0147

The following disclosure notice only applies to the residential mortgage loans on real estate located in Texas:
 
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705.  A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
 
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov

To reach us by mail:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6005
Attention: Customer Care Support

Please include your name and loan number on all requests.

To reach us by email:
You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

To remit payments:
Regular payments mail to:
Specialized Loan Servicing LLC
P.O. Box 105219
Atlanta, GA 30348-5219

Overnight payments/payoffs mail to:
Specialized Loan Servicing LLC
8742 Lucent Blvd, Suite 300
Highlands Ranch, CO  80129-2386

** Please note, although your call or request may be general in nature, we are required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.

Insurance mortgagee clause
All property insurance policies should include our mortgagee clause which is:
Specialized Loan Servicing LLC
Its Assigns and/or Successors ATIMA
P.O. Box 620188
Atlanta, GA 30362
Insurance documents may be mailed to the above address, faxed to 1-678-475-8763, or uploaded at www.MyCoverageInfo.com (PIN mci2453).

If you need to contact us regarding an insurance loss claim:
A website is available where you can upload all of the required documents and track the progress of your claim online by accessing or creating your account 24/7:
Insurance Loss Claim Website
www.insuranceclaimcheck.com

Alternatively, you will continue to have the ability to communicate with us about your insurance loss claim by sending your check(s) and required documents to us via regular mail or overnight mail or by fax using the information below:

Mail
Specialized Loan Servicing LLC
Attention: Loss Draft Department 500
P.O. Box 6501
Springfield, OH 45501

Fax
Attention: Loss Draft Department
1-678-459-9746

Welcome to the new Specialized Loan Servicing!

We’ve updated our site to better serve our valued customers and clients.

Visit the new SLS.net