Specialized Loan Servicing LLC (“SLS”) is an independent, third-party residential mortgage servicer with a proven track record of setting the standard for customer care. Our combination of proprietary technology, industry expertise and higher standards for client service allow us to deliver consistent communication and enhanced customer satisfaction.

With domestic offices and facilities across multiple time zones, SLS offers flexible customer service hours. Our specially-trained associates are available to assist you with all of your account needs. Online you can utilize our customer-friendly, password protected website, which provides access to your account, the many available payment options and other important information.

View our Welcome to SLS SlideShare

We look forward to working with you! When you call, please have your SLS loan number ready. You can reach our Customer Care Center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT. SLS accepts calls from relay services on behalf of hearing impaired borrowers.

Our phone system also offers 24-hour automated service options.

SLS is committed to working with you to identify solutions and find innovative ways to attend to your particular situation. Life changes and unexpected hardships can suddenly impact even those who are generally always prepared. We offer a variety of mortgage assistance programs to help you stay in your home, including:

  • Loan Modification
  • Forbearance Plans
  • Short Sale
  • Short Pay
  • Temporary Suspension of Payments

When working with SLS on any one of our mortgage assistance programs, you may be required to provide certain information including (but not limited to):

  1. Income Verification
  2. Prior Year's W-2 or Tax Return (if self employed)
  3. Copy of P&L statement (if self employed)
  4. Letter of Hardship
  5. Current bank statements

Please contact our Customer Assistance Department at 1-800-306-6062. When speaking with an associate, you will be asked for a fax number, mailing address and/or e-mail address where a financial packet can be sent for you to complete.

We have representatives available six days a week:

Monday - Friday       6:00 a.m. - 9:00 p.m., MT

Saturday                  6:00 a.m. - 12:00 p.m., MT

A financial packet is also available for download from our forms page

All financial packets must have a completed and executed SLS Mortgage Assistance Application (RMA). The RMA will outline all required documentation that must be provided based on your applicable financial situation and intent with the home.

Instructional videos for how to fill out the RMA and how to complete your financial application can be accessed below:

Once your financial packet is complete you can deliver it to SLS by any of the following methods:

Mail 8742 Lucent Blvd, Suite 300, Highlands Ranch, CO 80129
Fax 1-877-875-0981 (25 page limit per transmission)
Email (20MB size limit per email)

The United States Department of Housing and Urban Development (“HUD”) can assist homeowners in finding a HUD-certified housing counsel agency. HUD can be contacted at 1-800-569-4287 or at

If you have a matter that you feel has not been resolved, please contact our Executive Services Unit, at 1-866-891-7826, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT.

PLEASE NOTE – Under no circumstance would Specialized Loan Servicing LLC (“SLS”) require or request borrowers to wire or submit funds to an individual or entity other than SLS. All payments should be made to Specialized Loan Servicing LLC or SLS LLC. If you have received such a request please contact customer care at 1-800-315-4757.

Customer Comments

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer

My agent was “an absolute wonder! I appreciate the way he handed my call.”
SLS Customer

“I want to compliment my agent on her professionalism and sincerity. She was empathetic and showed genuine interest!”
SLS Customer

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