Q: I do not remember my password on the website. What should I do?
Click the “Forgot Password?” link on the Customer Login page. Click Continue. Enter the email address associated with your account. Click continue, enter your social security number on the Secure Account Access page and click submit. An email will be sent to the address entered in Step 1 with a temporary password. Return to our website to login after your temporary password is received.
Q: I do not remember my email address that I used on the website. What should I do?
Call our Customer Care Center at 1-800-315-4757 Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. The Customer Care Representative will be able to retrieve your current email account used for login purposes.
Q: I cannot access my account, and I have requested a new password; however, my email account is no longer valid. What should I do?
Call our Customer Care Center at 1-800-315-4757 Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. The Customer Care Representative will be able to deactivate your previous email account login, and you will be able to create a new account on the Customer login page.
Q: Specialized Loan Servicing LLC (“SLS”) is servicing my mortgage. How do I set up an online account?
Click the “Create Account” link on the SLS website home page or the Customer Login page. Enter a current email address and your first and last names. Click continue, enter your social security number and your SLS account number and click submit. An email will be sent to the address entered in Step 2 with a temporary password. Please follow the instructions on the email to login to your account and reset your password.
Q: How do I print documents?
You will need to first open the document by clicking on the document name in the hyperlink. After opening the document, look for and click on the print icon on the page, or click on “File” at the top of the page and look for the function in the dropdown menu labeled “Print."
Q: How do I print a page from the website?
All pages on the SLS website that support on-screen printing will have a print icon displayed in the upper right hand corner of the page. Simply click on the print icon. A print preview of the page will pop up, along with the Print browser window. Ensure that your personal computer is connected to a local or network printer. Click the Print button.
Q: The font on the document I am printing is too large. How do I change the font size so that the text prints correctly?
A: For document types that are NOT read-only, font style and size can be adjusted on the page within the document. Read-only documents in PDF format, however, do not allow on-screen editing and cannot be adjusted.
Q: What can I do if documents are not appearing when I try and open a document?
A: Confirm that the setting on the Internet browser you are using will allow window “pop ups”. If you are using Microsoft Internet Explorer as your browser, click “Tools” at the top of the page. The "Internet Options" window will open. Click the “Privacy Tab”. Un-check the “Turn on Pop-Up Blocker” check box. Click Apply. This will allow documents that print in a separate pop-up window to be displayed.
Q: When I print a document in Adobe Reader, why is the font too large?
A: When you click the “Print” icon in Adobe Reader, a “Print” dialog box should appear. Select “Shrink to Printable Area” on the “Page Scaling” Property. The document should now print correctly.