As your servicer, we must credit a payment to your loan account as of the day it is received. To ensure we’re both doing our jobs, keep detailed records of what you’ve paid, including billing statements, canceled checks or bank account statements. You may set up electronic billing through your online account, and of course, you can track your account history online.

Q: Do you use the postmark date on my envelope for my payment received date?
A: No, we do not use the postmark date from the envelope. Your payment is considered received the day it is delivered to our payment processing center or operations center.

Q: How long does it take for my payment to be applied after you receive it?
A: Payments received in proper form on a business day prior to 9:00 a.m. ET will be effective dated and processed as of the date of receipt. 

Q: If you are located in Arizona and Colorado, why am I sending my payments to Atlanta, Georgia?
A: The Atlanta address is our payment processing center. You may send overnight payments to our operations center at:
Specialized Loan Servicing LLC
8742 Lucent Blvd, Suite 300
Highlands Ranch, CO 80129-2386
Attn: Cashiering Department

Q: Am I able to make a payment by phone?
A: Yes, you may use the Western Union® Speedpay® option to make a payment over the telephone. Western Union® may charge a convenience fee for their service. Call 1-800-315-4757 to speak to a Customer Care Representative or make a payment using the automated system. Please have your bank account number and routing number available when you call.

Q: Do you offer an automatic payment deduction program?
A: Yes, we do offer a monthly payment deduction plan at no charge to our customers. Contact our Customer Care Center at 1-800-315-4757 to create an automatic payment draft from your bank account. You may also enroll online after logging into your SLS web account, or select a printable enrollment form, which you can mail, if you prefer. Please note, your financial institution may charge a fee. Please contact your bank directly for questions regarding related fees.

Q: When is my payment considered late?
A: Your payment is considered late one day after the payment due date. However, late charges are assessed in accordance with the “grace period” specified in your Note or Retail Installment Contract.

Q: I sent my payment on time, but it has not been credited to my account and has not cleared the bank. What should I do?
A: If two or more weeks have elapsed since you sent your payment, please contact our Customer Care Center at 1-800-315-4757.

Q: How do I set up or cancel electronic billing?
A: You may set up electronic billing by logging in to your online account. In order to activate this service, the primary borrower must initiate the setup. The electronic service may take a full billing cycle to activate. You can also cancel this service using your online account, or you may contact our Customer Care Center at 1-800-315-4757.


Customer Comments

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer

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