Payments

As your servicer, we strive to provide you with the best mortgage experience. Upon receiving your payment, we will apply the funds to your loan account as of the day it is received. To start receiving your monthly statements online you may set up electronic billing by logging into your account and clicking the “Go Paperless” option.  Your online account also offers other options, such as tracking your account history.

Q: Do you use the postmark date on my envelope for my payment received date?
A: No, we do not use the postmark date from the envelope. Your payment is considered received the day it is delivered to our payment processing center or operations center.

Q: How long does it take for my payment to be applied after you receive it?
A: Payments received in proper form on a business day prior to 9:00 a.m. ET will be processed as of the date of receipt.

Q: If you are located in Arizona and Colorado, why am I sending my payments to Atlanta, Georgia?
A: The Atlanta address is our payment processing center. You may send overnight payments to our operations center at:
Specialized Loan Servicing LLC
8742 Lucent Blvd, Suite 300
Highlands Ranch, CO 80129-2386
Attn: Cashiering Department

Q: Am I able to make a payment by phone?
A: Yes, you may use the Western Union® Speedpay® option to make a payment over the telephone. Western Union® may charge a convenience fee for their service. Call 1-800-315-4757 to speak to a Customer Care Representative or make a payment using the automated system. Please have your bank account number and routing number available when you call.

Q: Do you offer an automatic payment deduction program?
A: Yes, we do offer a monthly payment deduction plan at no charge. There are multiple ways for you to set up this service:

Create or login to your online account and set up your ACH draft
• Contact us at 1-800-315-4757 and speak with one of our Customer Care Representatives
• Fill out the Automatic Withdrawal Request Form which you may fax or mail as follows:

SLS fax number: (720) 241-7218

SLS mailing address:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6005

Please note, your financial institution may charge a fee. You will need to contact your bank directly for questions regarding related fees.

Q: When is my payment considered late?
A: Your payment is considered late one day after the payment due date. However, late charges are assessed in accordance with the “grace period” specified in your Note or Retail Installment Contract.

Q: I sent my payment on time, but it has not been credited to my account and has not cleared the bank. What should I do?
A: If two or more weeks have elapsed since you sent your payment, please contact our Customer Care Center at 1-800-315-4757.

Q: How do I set up or cancel electronic billing?
A: You may set up electronic billing statements by logging into your online account and clicking the “Go Paperless” option or updating your notification options in “Manage Account”. In order to activate this service, the primary borrower must initiate the setup. The electronic service may take a full billing cycle to activate. You can also cancel this service using your online account.

 

Customer Comments

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer
 

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer
 

“I want to compliment my agent on her professionalism and sincerity. She was empathetic and showed genuine interest!”
SLS Customer
 

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