HELOC Loans

Q: How do I access my line of credit?
A: We issue three access checks at the time of transfer, which are included in the Welcome Package that was sent to you. We do not offer credit or debit cards for accessing your line of credit.

Q: How can I order additional checks?
A: You may order additional checks by calling our Customer Care Center at 1-800-315-4757 Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. You may also order additional checks online after logging into your SLS web account. For security reasons, reordered checks will only be sent to the current mailing address on file.

Q: How do I update my mailing address?
A: To avoid issues related to fraud, HELOC mailing address updates must be submitted in writing and must include the customer’s signature and a legible copy of a photo ID. Please send written requests by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6006
Attention: Customer Care

Q: What if my access checks are lost or stolen?
A: Please call our Customer Care Center at 1-800-315-4757 immediately to have a stop payment placed on these checks. Customer Care hours are Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. You may also stop checks online after logging into your SLS account. In the event lost or stolen checks have been presented to us for advance against your line of credit, our Customer Care Representative will immediately freeze the line access. In order to protect your rights, you must submit written documentation of the fraudulent activity for further investigation. The letter should include your name, your loan number and the check numbers considered to be fraudulent. Please send this documentation by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6006
Attention: Customer Care

Q: How do I request a stop payment on a check I have issued?
A: To request a stop payment on an access check you have written, please call our Customer Care Center at 1-800-315-4757, Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. You may also stop checks online after logging into your web account. Please have your check number, the date the check was written, the amount of the check and payee available to provide to the Customer Care Representative.

Q: How do I request an increase in my line of credit?
A: Since we are only the servicer of your loan, we do not provide that service.

Q: Are there any restrictions on my access checks?
A: Yes, checks cannot be written for less than $100.00 or for an amount that would exceed the available credit limit. Accounts secured by a property in Texas cannot be written for less than $4,000.00, or as otherwise allowed by law. Checks cannot be presented electronically by the merchant.

Q: Why isn’t there a payment amount listed in your records for my loan?
A: Your next payment will be calculated at the end of the billing cycle. The billing cycle ends 20 days prior to your due date. The payment amount is not available prior to the end of the billing cycle.

Q: How is my monthly payment calculated?
A: Periodic Finance Charges for each billing cycle are computed by multiplying the Average Daily Balance or the Actual Daily Balance of your account (including current transactions) by the number of days in the billing cycle and the Daily Periodic Rate applied to the product. The Daily Periodic Rate and the Average Daily Balance vs. the Actual Daily Balance calculation on your account may vary. Please refer to your credit agreements for further details.

Q: How do I freeze or unfreeze my line of credit?
A: You may request a freeze or unfreeze on your account by sending a written request to Specialized Loan Servicing LLC. Please note requests of this nature must contain a signature. Please send this documentation by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6006
Attention: Customer Care Support

Q: How do I get a copy of a cancelled access check?
A: You may request a copy of a cancelled access check by calling our Customer Care Center at 1-800-315-4757, Monday-Friday from 6:00 a.m. to 6:00 p.m., MT. You may also request a copy online after logging into your account. Please note there may be a fee assessed for each individual request.   

 

Customer Comments

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer
 

My agent was “an absolute wonder! I appreciate the way he handed my call.”
SLS Customer
 

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer
 

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