When you get a mortgage, you may think the lender will hold and service your loan until you pay it off or sell your home. That’s often not the case. Loans and the rights to service them often are bought and sold. In many cases, the company you send your payment to is not the company that owns your loan.

Below you will find some of the most frequently asked questions we receive from account holders like you. If we do not address your specific question, please contact our Customer Care Center at 1-800-315-4757 Monday - Friday from 6:00 a.m. to 6:00 p.m., MT.

Customer Comments

My agent was “an absolute wonder! I appreciate the way he handed my call.”
SLS Customer

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer

“I want to compliment my agent on her professionalism and sincerity. She was empathetic and showed genuine interest!”
SLS Customer

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