FAQ

When you get a mortgage, you may think the lender will hold and service your loan until you pay it off or sell your home. That’s often not the case. Loans and the rights to service them often are bought and sold. In many cases, the company you send your payment to is not the company that owns your loan.

Below you will find some of the most frequently asked questions we receive from account holders like you. If we do not address your specific question, please contact our Customer Care Center at 1-800-315-4757 Monday - Friday from 6:00 a.m. to 6:00 p.m., MT.

Customer Comments

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer
 

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer
 

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer
 

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