Disaster Relief

Specialized Loan Servicing (SLS) is dedicated to providing you with personalized service and access to tools for successful repayment of your mortgage loan. We understand that when major disasters hit, they may impact your ability to keep up with your mortgage payments. You should know that you may be eligible for relief to help you get through this challenging time. If you reside in an area impacted by a federally-declared disaster that has been authorized for Individual Assistance, many times relief is available.

The video below will provide you with more information about what options may be available to you and how SLS can assist through this process.

Postpone Payments with Disaster Forbearance

If you reside in an area impacted by a federally-declared disaster, you may qualify for Disaster forbearance for up to six months. During disaster forbearance, payments are temporarily postponed; however, interest still accrues during the forbearance period. To inquire about a disaster forbearance please contact Customer Service at 1-800-315-4757.

Disaster Information Resources

Not sure if the impact to your area has been federally declared as a natural disaster? Visit the Federal Emergency Management Agency's (FEMA) website for further information. Please note: Although the FEMA web site lists numerous Federal disaster declarations annually, only the subset of disaster designated for “Individual Assistance” are eligible for the relief. Check back regularly for updates.

Longer Term Options

If you still need reduced or postponed payments after your disaster related forbearance period ends, additional options may be available to you including:

  • An additional forbearance period
  • Income-driven repayment plans
  • Deferment loan modification

If you have any questions about disaster relief or other repayment options available, our customer service team is ready to help, just contact Customer Service at 1-800-315-4757.


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