Loan Information

Q: My property address has changed. How can I update your records?
A: If your property address has changed due to a 911 renumbering or a county renumbering, please fax or mail a copy of the documentation, such as a letter from the County Assessor’s Office, a letter from the U.S. Postal Office or an order from a state 911 agency with a request to make the update. Please reference your SLS loan number(s) on the request and notice. The documents may be sent by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6005
 
If your property address has changed for other reasons, please contact our Customer Care Center at 1-800-315-4757.

Q: My social security number is incorrect in your records. How can I update your records?
A: In order to update your social security number, please fax or mail a copy of the front and back of your social security card with a request to make the update. Please reference your SLS loan number(s) on the request. The documentation may be sent by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6005

Q: May I add someone to my account?
A: You cannot add someone to your account as another borrower. You can, however, add someone to your account as an additional person for Specialized Loan Servicing LLC to speak with about your account. We refer to such a person as a Designated Third Party. You may appoint a Designated Third Party by calling our Customer Care Center at 1-800-315-4757, by submitting a written request to Specialized Loan Servicing LLC, by fax to 1-720-241-7218 or by mail to:
Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6006
Attention: Customer Care
 

 

 

Customer Comments

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer
 

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer
 

My agent was “an absolute wonder! I appreciate the way he handed my call.”
SLS Customer
 

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