Customers

Specialized Loan Servicing LLC (“SLS”) is an independent, third-party residential mortgage servicer with a proven track record of setting the standard for customer care. Our combination of proprietary technology, industry expertise and higher standards for client service allow us to deliver consistent communication and enhanced customer satisfaction.

With domestic offices and facilities across multiple time zones, SLS offers flexible customer service hours. Our specially-trained associates are available to assist you with all of your account needs. Online you can utilize our customer-friendly, password protected website, which provides access to your account, the many available payment options and other important information.

We look forward to working with you! When you call, please have your SLS loan number ready. You can reach our Customer Care Center at 1-800-315-4SLS (4757), Monday – Friday from 6:00 a.m. to 6:00 p.m., MT.

Our phone system also offers 24-hour automated service options.

For those customers who utilize a Telephone Device for the Deaf (TDD), please contact us at 1-800-268-9419, Monday – Friday from 8:00 a.m. to 5:00 p.m., MT.

SLS is committed to working with you to identify solutions and find innovative ways to attend to your particular situation. Life changes and unexpected hardships can suddenly impact even those who are generally always prepared. We offer a variety of mortgage assistance programs to help you stay in your home, including:

  • Loan Modification
  • Forbearance Plans
  • Short Sale
  • Short Pay
  • Temporary Suspension of Payments

When working with SLS on any one of our mortgage assistance programs, you may be required to provide certain information including (but not limited to):

  1. Income Verification
  2. Prior Year's W-2 or Tax Return (if self employed)
  3. Copy of P&L statement (if self employed)
  4. Letter of Hardship
  5. Current bank statements

Please contact our Customer Assistance Department at 1-800-306-6062. When speaking with an associate, you will be asked for a fax number, mailing address and/or e-mail address where a financial packet can be sent for you to complete.

We have representatives available six days a week:

Monday – Friday       6:00 a.m. - 9:00 p.m., MT

Saturdays                  6:00 a.m. - 12:00 p.m., MT

The United States Department of Housing and Urban Development (“HUD”) can assist homeowners in finding a HUD-certified housing counsel agency.  HUD can be contacted at 1-800-569-4287 or at www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm.

If you have a matter that you feel has not been resolved, please contact our Executive Services Unit, at 1-866-891-7826, Monday through Friday, 6:00 a.m. to 6:00 p.m., MT.

Customer Comments

“I want to compliment my agent on her professionalism and sincerity. She was empathetic and showed genuine interest!”
SLS Customer
 

"The agent was patient and helpful. I truly appreciate her taking the time to walk me through my first online payment.”
SLS Customer
 

My agent “did a great job welcoming me to SLS. I’m thrilled to be a new customer!”
SLS Customer
 

“I am very pleased with my agent’s willingness to help. He did a great job of explaining my escrow situation in my native dialect, which is Spanish.”
SLS Customer
 

My agent was “an absolute wonder! I appreciate the way he handed my call.”
SLS Customer
 

Welcome to the new Specialized Loan Servicing!

We’ve updated our site to better serve our valued customers and clients.

Visit the new SLS.net