Contact Us

Investors

If you are a client or wish to discuss becoming a client, please contact us at 1-720-241-7200, 8:00 a.m. to 5:00 p.m., MT, Monday – Friday.

Customers

To reach us by phone:
Call our Customer Care Center at 1-800-315-4757, Monday – Friday from 6:00 a.m. to 6:00 p.m., MT, with 24-hour automated service options.

TDD 1-800-268-9419, Monday – Friday from 8:00 a.m. to 5:00 p.m., MT. When you call, please have your Specialized Loan Servicing loan number ready.

For questions related to Real Estate Taxes, please call our Tax Department at 1-866-801-1373.

For questions related to Property Insurance, please call our Insurance Department at 1-800-441-4145.

To reach us by fax:
You may fax your general request to:
Specialized Loan Servicing
1-720-241-7218
Attention: Customer Care Support

To request a payoff statement for your loan, fax your request to:
Specialized Loan Servicing
1-720-241-7537
Attention: Payoff Department

Please include your name and loan number on all requests.

To reach us by mail:
Specialized Loan Servicing
P.O. Box 636005
Littleton, CO 80163-6005
Attention: Customer Care Support

Please include your name and loan number on all requests.

To reach us by email:
You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

To remit payments:
Regular payments mail to:
Specialized Loan Servicing
P.O. Box 105219
Atlanta, GA 30348-5219

Overnight payments/payoffs mail to:
Specialized Loan Servicing
8742 Lucent Blvd, Suite 300
Highlands Ranch, CO  80129-2386

** Please note, although your call or request may be general in nature, we are required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.

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